Frequently Asked Questions

Find all the answers to your questions about signing up, using the app, and the meaning of life here in our Townsquared FAQs. You can also read our Privacy Policy and Terms of Service.

Just what is this Townsquared thing?

Who can join Townsquared?

Any owner, manager, or employee of a business can join. However, a business’s profile can only be edited by the owner or manager of a business.

How much does this all cost?

We get asked this all the time! And the answer has always been: zero dollars, cero pesos, null euros. And the answer will always be: zero dollars, cero pesos, null euros. Townsquared has been and always will be completely free.

How will Townsquared help my business? What do members use it for?

  • Get local news and resources: Community leaders on Townsquared help you stay up to date on the latest neighborhood issues, and business experts help answer your questions on marketing, HR, accounting, IT, and legal topics. Many members use Townsquared to organize around civic and legislative issues.
  • Get connected to other businesses: Wish you knew all the other businesses in your neighborhood? We know that between payroll, hiring, running the cash register and making sure the bathroom doesn’t flood, you don’t always have time to connect the way you’d like. On Townsquared, you can quickly message or connect with businesses verified to be in your neighborhood or city. Townsquared makes it easy to form partnerships or share information, without ever leaving your business.
  • Neighborhood crime and safety alerts: Dang it. Another shoplifter stole a pair of your best-selling jeans. Just last week, someone tossed a rock through a window down the street. The city is at it again with road closures. And you’re unsure of how best to prepare for that incoming storm. It’s hard to deal with all these challenges as they happen, but now you can get crime and safety alerts on your phone before those shoplifters or winter storms hit your small business.

What is Townsquared?

Townsquared is an online community designed to help small businesses succeed through local connections and resources.

How do I join my local online business community?

I love Townsquared! How do I invite other businesses to join?

Aaaw. We love you, too! Let’s grab lunch sometime. To invite other businesses, log into Townsquared and click on the “Invite” button at the top.

I just joined but it says Townsquared isn’t in my neighborhood yet. What gives?

Sorry we aren’t in your neighborhood yet! Email us at and we’ll see if we can work together to get your neighborhood online.

What is an invite code, why do I need one, how do I get it, and what is the meaning of life?

We verify all businesses to make sure you’re connecting only with other trusted businesses in your neighborhood and city. No one likes spam! So, as part of the verification process, we send invite codes. To get an invitation, ask a current Townsquared member to send you one via the gold “Invite” button at the top of their Townsquared page. Don’t know anyone on Townsquared yet? No worries—you can email us at And the answer to the ultimate question of life, the universe and everything is… 42Obviously.

Oops! When I try to sign up, my business does not appear in the dropdown menu. What the @#%$^$!!

You’re right; that’s annoying. Not to worry. You can join by entering your business name and then using an invitation code, if you have one. If you don’t have an invitation code, email us at

Why do I have to verify my business and address?

Everybody is annoyed by people trying to sell you stuff or bombarding you with irrelevant information. That’s why we verify all businesses on Townsquared—to make sure you’re connecting only with other trusted businesses in your neighborhood or city. If you have any questions about this process, shoot us an email at

Do I need a business email address to sign up?

Nope! You can sign up with any email address. We ask for a business email address because it’s one way to ensure that only businesses from your neighborhood and city are part of your Townsquared community. BUT, we can also verify you with your business name, address, or some other public information.

Who can join Townsquared?

If you are an owner, manager, employee, or enthusiastic mascot of a small business, then this is the place for you! If you are a local government official and interested in helping small businesses with resources on Townsquared, contact us at We’ll grab a coffee together and see if we can set you up.

Wait—how much does this cost?

Nothing, nada, zilch, and/or zip. Townsquared has been and will always be completely free.

Do you have an app?

Yes! The iOS app is here. We are working on an Android app that will be available later in 2016.

Just tell me how to join this awesome small business community!

To get started, go to Townsquared and enter your business name. It only takes two minutes to join. Really, we timed it. And we type sloooowly.

Now I have questions about how to use Townsquared.

How do I delete my account?

Wait, what?!? We’re breaking up? It was us and not you, wasn’t it? You can email us at to delete your account. We’d also appreciate any feedback on what we can do better!

How can I change my business address?

Hopefully you’ve moved your business to the beach. Email us at to change your address, and we’ll come sit in the sand with you!

If I now work for another business, how do I change that on Townsquared?

Congrats on the new job! Email us at, and we’ll be happy to update that for you.

What do I do when a person no longer works at my business?

If you’d like to delete an employee’s account because that person no longer work with you, please contact us at

How can I update my password?

Click on your name in the upper right corner, select “Settings” and then select the “Password Reset” tab.

How can I change my profile information?

Click on your name in the upper right corner and select “Your Profile.” This takes you to (surprise!) your Profile page, where you can select the “Edit Profile” button to update your email address, picture, skills, company, and more.

What should I do on Townsquared?

Think about the last time you had a question or Googled a topic related to your business. Townsquared is full of small businesses that have had similar questions. Now, they’re chock full of expertise, so start by posting a question you have about your business! You can also share your hard-won wisdom by posting some tips, suggestions, or referrals.

Privacy and security

How do I report an inappropriate post?

If there is a post or piece of content that made you arch an eyebrow, such as:

  • a fake profile
  • disrespectful or abusive speech
  • overly promotional or spammy content

… please email us at, and we will evaluate whether or not to remove the content.

How do I report a member or business in my neighborhood that isn’t real or is being falsely represented?

Email us at with the name of the member or business and a link to the profile, along with a brief explanation of your concerns.

How do you make sure that only small businesses in my neighborhood or city are on Townsquared? I don’t want to get spammed!

We hate spam, too, and we want to create a community where you’re connecting only to other trusted businesses in your neighborhood and city. We verify all businesses that join the platform through an invitation code or business-email authentication process.

Start talking to other businesses around you today.

Join Townsquared

Townsquared is completely free, always