Lately, it seems like most online transactions and a surprising number of IRL activities--like doctor's appointments or making dinner reservations--all result in a prompt, SurveyMonkey-esque email asking for feedback on your "experience." I admire the anonymous efficiency of this online approach, but it's not ideal for the relaxed, "tech-lite" atmosphere of the salon where I work. Has anyone used a non-internet method to encourage client comments? Do you feel that by providing clients the opportunity to offer constructive criticism, you are heading potential Yelp! review problems off at the pass?
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