While I was searching desperately online to see what other ways I can fight this ongoing battle with Verizon, I found this website. First I thought it was just some scam or advertisement-orientated site, but it is for real, the guy who created the website, named Marcus, had been communicating with me and giving me numbers to call. I feel supported. If you also have issue with Verizon or Verizon Wireless, this will be helpful. http://www.verizonpathetic.com/VZP_forum/viewforum.php?f=1