We're always hearing how the main way small businesses can compete with the big boxes is by giving customized, personalized service in a way the big guys can't. Here's an interesting article about to do that using technology: http://snip.ly/gti6e#http://techcrunch.com/2016/04/18/the-next-frontier-is-retailing/ BUT, I'm wondering what you personally do to create a super-personalized experience? Looking for more concrete ideas. Thank you!