Hey retail friends! At our boutique we have always allowed 14 days for store credit or exchange only. I find this is the normal policy for small boutiques as many customers can take advantage of brick and mortar apparel stores by buying, wearing and returning. These days anyone can buy a tagging gun, which makes us even more vulnerable to those who might want to take advantage. I have even heard other neighborhood people telling me customers on the Graham stop are becoming increasingly uncompassionate and angry when they come to return and are told they can only receive store credit or exchange. How can we compete with big stores, online competitors and other small businesses while still protecting our businesses?