Terms of Service

Please read these terms of service carefully. By accessing or using our services, you agree to be bound by these Terms of Service. If you do not agree to all of the these terms of service, do not access or use our services. 

These Terms of Service (these “Terms”) are between you and Townsquared, Inc. (“Townsquared,” “we,” or “us”) and apply to your access to, use of, and participation in Townsquared’s online products and services, including but not limited to the website located at www.townsquared.com and any mobile application (for use on iOS, Android, or similar platform) now existing or to be developed (collectively, our “Services”). These Terms do not change the terms or conditions of any other written agreement you may have with us for products, services, or otherwise. If you are using our Services on behalf of an entity, you represent and warrant that you are authorized to accept these Terms on the entity’s behalf, and that the entity agrees to be responsible to Townsquared if you violate these Terms.

We reserve the right to change these Terms at any time at our discretion, except as expressly set forth in these Terms. If we make changes to these Terms, we will provide notice of such changes, such as by sending you an email, by providing notice through our Services, or by updating the “Last updated” date at the top of these Terms. Your continued use of our Services following the posting of any changes will confirm that you accept the changed Terms. We encourage you to review these Terms regularly to ensure that you understand the terms and conditions that apply to your use of our Services. If you do not agree to the changed Terms, you must stop using our Services.



Please refer to the Townsquared privacy policy for information about how Townsquared collects, uses, and discloses information about users of our Services.



To access certain areas and features of our Services, you must apply for an account with us. We reserve the right to deny any account at our discretion, including if we cannot verify the information you provide about your business, if you misrepresent your affiliation with any business, or if there are an insufficient number of businesses in your neighborhood. You represent and warrant to us that all information that you provide in connection with your account is accurate, truthful, current, and complete. We reserve the right to terminate your access to any of our Services if you at any time provide false, inaccurate, or misleading information in connection with your account, including by misrepresenting your affiliation with any company. You will maintain the security of any account your register with us or that we otherwise authorize you to access or use, including the password used to access the account, and will promptly notify us if you discover or otherwise suspect any security breaches related to the account. By applying for an account with us, you agree to accept all risks of unauthorized access to the account.



Membership Guidelines. Please review and abide by the member guidelines outlined in our Frequently Asked Questions when using our Services.

Townsquared Materials. Unless otherwise indicated, our Services and all content and other materials provided through our Services, including the Townsquared logo and all designs, text, graphics, pictures, videos, information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, the “Materials”), are the proprietary property of Townsquared or our licensors or users and are protected by U.S. and international copyright laws.

License. Subject to the terms and conditions of these Terms, you are granted a limited, non-sublicensable, non-exclusive, non-transferable license to access and use our Services, and access and use the Materials and User Content (as defined below) through our Services, solely for purposes for which they are provided. Except as expressly permitted on our Services or in writing by us, you may not do any of the following in connection with our Services: (i) sell, resell, or commercially use our Services or the Materials; (ii) distribute, publicly perform, or publicly display any part of the Materials; (iii) modify or otherwise make any derivative uses of any part of our (c)Services or the Materials; (iv) use any data mining, robots, or similar data gathering or extraction methods; (v) download (other than via page caching) any part of our Services or the Materials that are not expressly provided by us for download; or (vi) use any part of our Services and the Materials for anything other than for their intended purposes. Any use of our Services, the Materials, or User Content other than as specifically authorized by these Terms or in writing by us is prohibited and will terminate the license granted to you in this section. Any unauthorized use also may violate applicable laws, including copyright and trademark laws and applicable (c) communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms may be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise.

Third-Party Products and Services. Townsquared may provide information about third-party products or services and include links to third-party products and services through our Services. We do not control, endorse, or adopt any third-party information on our Services and make no representation or warranties of any kind regarding third-party information on our Services, including representation or warranties as to its accuracy or completeness. Your business dealings or correspondence with, or participation in promotions of, these third parties (and any terms, conditions, warranties, or representations associated with those dealings, correspondence, or promotions) are solely between you and the third parties. We are not responsible for, and will not be liable for, any loss or damage of any sort incurred as the result of any such dealings, correspondence, or promotions, or any third-party information on our Services.

Permitted Use of Our Services. Our Services may include discussion forums, blogs, private messages, emails, or other interactive features or areas, such as the blog, where you or other users can create, post, transmit, or store content, including text, music, sound, photos, images, video, graphics, code and other items or materials (collectively, “User Content”). User Content posted on interactive areas of our Services is publicly viewable to others. You are solely responsible for your User Content and for your use of such interactive areas, which you use at your own risk. By using the interactive areas of our Services, you will not (and will not allow or authorize any third party to) post, upload to, transmit, distribute, store, create, solicit, disclose, or otherwise publish through our Services any of the following:

  • User Content that is disrespectful towards others, unlawful, libelous, defamatory, invasive of privacy or publicity rights, abusive, or otherwise objectionable;
  • User Content that would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national, or international law;
  • User Content that may infringe the patent, trademark, trade secret, copyright, intellectual, privacy, or proprietary right of any party;
  • Private information of any third party individuals, including addresses, phone numbers, Social Security numbers, and payment card information;
  • Viruses, corrupted data or other harmful, disruptive, or destructive files; or
  • User Content that, in our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying our Services, or may expose Townsquared or our users to harm or liability of any type.

You are solely responsible for your conduct in connection with Services. You will not violate any law, violate any contract, intellectual property, or other third-party right, or commit a tort in connection with our Services. In addition, you will not do, and will not allow or authorize any third party to do, any of the following:

  • use our Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our Services or that could damage, disable, overburden, or impair the functioning of our Services in any manner;
  • impersonate or post on behalf of any person or entity, or otherwise misrepresent your affiliation with a person or entity;
  • cheat or use unauthorized exploits in connection with our Services;
  • stalk, intimidate, threaten, or otherwise harass or cause discomfort to other users;
  • send, distribute, or post spam or unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes;
  • harvest or otherwise collect information about our users, including email addresses, without their permission;
  • use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any illegal activity or other activity that violates these Terms; or
  • circumvent or attempt to circumvent any filtering, copy protection mechanisms, security measures, or other features we may adopt to protect our Services, our users, or third parties.

Your use of our Services is at your own risk. Townsquared is not responsible or liable for the conduct of, or your interactions with, any other users of our Services (whether online or offline) or for any associated loss, damage, injury, or harm. As a provider of interactive services, Townsquared is not liable for any statements, representations, or User Content provided by our users through the interactive area of our Services. Although we have no obligation to screen, edit, or monitor any User Content, we reserve the right, and have the discretion, to remove, screen, or edit any User Content posted or stored on our Services at any time and for any reason without notice. You are solely responsible for creating backup copies of and replacing any User Content you post or store on our Services at your sole cost and expense.

Rights in User Content. By submitting or posting User Content on our Services, you hereby grant to Townsquared a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content, and your name, company name, location, and any other information you submit with such User Content, in connection with providing our Services. The use of your or any other user’s name, likeness, voice, or identity in connection with various features on our Services does not imply any endorsement of such features of our Services unless explicitly stated otherwise. By using the Services, you hereby consent to Townsquared using your name and, if applicable, logo in promotional communications and marketing materials to identify you as a user of ourServices. You may revoke this consent at any time with prior notice to Townsquared and discontinued use of the Services.



Townsquared and Third-Party Trademarks. Townsquared’s name, Townsquared’s logos and any other Townsquared product or service name or slogan included in our Services (collectively, the “Townsquared Marks”) are trademarks of Townsquared and may not be copied, imitated or used, in whole or in part, without the prior written permission of Townsquared or the applicable trademark holder. In addition, the look and feel of the Townsquared, including all custom graphics, button icons, and scripts are the service marks, trademarks, or trade dress of Townsquared and may not be copied, imitated, or used (in whole or in part) without our prior written permission. All other trademarks, registered trademarks, product names, company names, and logos mentioned in the Townsquared Marks (“Third-Party Trademarks”) are the property of their respective owners, and any use of Third-Party Trademarks will inure to the benefit of the applicable trademark owner. The use of Third-Party Trademarks is intended to denote interoperability and does not constitute either of the following: (a) an affiliation by Townsquared and our licensors with such company; or (b) an endorsement or approval by such company of Townsquared and our licensors and our products or services.

Digital Millennium Copyright Act. We respect the intellectual property rights of others and attempts to comply with all relevant laws, and expect our users to do the same. We will review all claims of copyright infringement received and remove any content or user submissions deemed to have been posted or distributed in violation of any such laws. We may, in appropriate circumstances and at our discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party.

Our designated agent under the Digital Millennium Copyright Act (the “Act”) for the receipt of any notification of claimed infringement, which may be given under that Act is as follows: 3180 17th St., San Francisco, CA 94110, Attention: Copyright Agent.

If you believe that your work has been copied on our Services in a way that constitutes copyright infringement, please provide our agent with notice in accordance with the requirements of the Act, including (i) a description of the copyrighted work that has been infringed and the specific location on the Site where such work is located; (ii) a description of the location of the original or an authorized copy of the copyrighted work; (iii) your address, telephone number and e-mail address; (iv) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; (v) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and (vi) an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.



You can submit questions, comments, feedback, suggestions, ideas, plans, notes, drawings, original or creative materials, or other information about any part of our Services (collectively, “Feedback”). Feedback, whether posted to our Services or provided to us by email or otherwise, are non-confidential and will become our sole property. We will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.



You represent and warrant the following: (a) you will comply with all applicable laws, regulations, rules, orders and other requirements, now or hereafter in effect, of any applicable governmental authority and all of the terms and conditions of these Terms when using the Townsquared Marks, or otherwise using our Services; (b) you own and control all of the rights to the User Content that you post, or you otherwise have all necessary rights to post, distribute, and reproduce such User Content to our Services; and (c) all such User Content is accurate, non-confidential, and not misleading or harmful in any manner.



Except as expressly provided to the contrary in a writing by Townsquared, the Townsquared marks, third-party trademarks, our services, and the materials are provided “as is,” without warranty or condition of any kind. Townsquared hereby disclaims all warranties and conditions, express or implied, with regard to any Townsquared marks, third-party trademarks, our services, and the materials, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Except as expressly provided to the contrary in writing by Townsquared, Townsquared does not represent or warrant that our services or any content contained therein is accurate, complete, reliable, current, error-free, or free of viruses or other harmful components. It is your responsibility to use industry-recognized software to detect and disinfect from any download. You hereby agree that you have relied on no warranties. You should not use our services for emergency purposes or as a substitute for medical, psychological, tax, legal, investment, accounting or other professional advice from a qualified professional. Any advice, diagnosis or treatment you provide or receive through our services regarding any medical, psychological, tax, legal, investment, accounting, financial or other problems or issues is done solely at your own risk, and Townsquared expressly disclaims any and all liability resulting from the foregoing.

Our Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. We are not responsible for any delays, delivery failures, or other damages resulting from such problems. Townsquared reserves the right to modify or discontinue (whether temporarily or permanently) any or all of our Services without prior notice, and hereby disclaims all liability for any such modification, suspension, or discontinuance.



To the  maximum extent permitted by applicable law, in no event will Townsquared or our independent contractors, suppliers, and consultants, or their representative directors, officers, employees, and agents (collectively, the “Townsquared Parties”) be liable to you or any third party for any indirect, punitive, incidental, special, or consequential damages or any other damages whatsoever (including damages for loss of use, data, or profits), whether based on contract, tort, negligence, strict liability, or otherwise, arising out of or related to these terms, Townsquared marks, third-party trademarks, our services, and the materials, or any related products or services, even if any of the Townsquared Parties have been advised of the possibility of damages. The total, aggregate liability of the Townsquared Parties arising out of or related to these terms will not exceed the amount (if any) you paid to access or use our services; multiple claims will not expand this limitation. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations of liability may not apply to you. If you are dissatisfied with any part of our services, or with any of these terms, your sole and exclusive remedy is to stop using our services.



You will defend, indemnify, and hold harmless the Townsquared Parties from and against any third-party claims, damages of any kind, costs, liabilities, and expenses (including reasonable attorney’s fees) arising out of or related to any of the following: (a) your use of our Services or Third-Party Trademarks; (b) your conduct in connection with our Services or Third-Party Trademarks; (c) any User Content or Feedback you provide; (d) your violation of these Terms; or (e) your violation of the rights of another.



Please read the following provisions carefully because they require you and Townsquared to arbitrate disputes and limits the manner in which both parties can seek relief.

You and Townsquared agree to arbitrate any dispute, claim, or controversy arising from or related to these Terms or our Services, except that neither you nor Townsquared is required to arbitrate any dispute in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents. Arbitration prevents you and Townsquared from suing in court or from having a jury trial. You and Townsquared agree as follows: (a) you will each notify each other of any dispute within 30 days of when it arises and attempt informal resolution before any demand for arbitration; (b) any arbitration will occur in San Francisco, California, U.S.A.; and (c) arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of JAMS (or its successor). The language of all proceedings and filings will be English. Except as expressly provided herein, the arbitrator has the authority to grant any remedy that would otherwise be available in court. The arbitrator will render a written opinion including findings of fact and law, and the award and determination of the arbitrator will be binding upon the parties and will not be subject to appeal. Judgment may be entered upon the award of the arbitrator in any court of competent jurisdiction. The expenses of the arbitration will be shared equally by the parties unless the arbitrator determines that the expenses will be otherwise assessed. Whether the dispute is heard in arbitration or in court, you and Townsquared will not commence against the other a class action, class arbitration, or other representative action or proceeding.

You can choose to reject this agreement to arbitrate (“opt out”) by sending Townsquared a written opt-out notice (the “Opt-Out Notice”) to support@townsqd.com within thirty (30) days after the date you accept these Terms for the first time. The Opt-Out Notice must state that you do not agree to this agreement to arbitrate and must include your name, address, phone number, and email address. You must sign the Opt-Out Notice for it to be effective. This procedure is the only way you can opt-out of this agreement to arbitrate. If you opt-out of this agreement to arbitrate, all other parts of these Terms will continue to apply.



The state and federal courts located in San Francisco County, California, U.S.A. will have exclusive jurisdiction over any suit in connection with our Services or these Terms that is not subject to arbitration, and you and Townsquared hereby irrevocably and unconditionally permission and submit to the exclusive jurisdiction of such courts. These Terms and your use of our Services will be governed by and construed in accordance with the laws of the State of California, U.S.A., without resort to its conflict of law provisions.



Under California Civil Code Section 1789.3, California Applications users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.



Notwithstanding any of these Terms, we reserve the right, without notice and at our discretion, to terminate your license to use our Services and to block or prevent your future access to and use of our Services.



Enforcement of these Terms is solely at Townsquared’s discretion, and failure to enforce any part of these Terms in some instances does not constitute a waiver of our right to enforce the same or other part of these Terms in other instances. If any provision of these Terms is or becomes unlawful, void, or otherwise unenforceable (including the warranty disclaimers and liability limitations set forth above) then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remaining provisions of these Terms will continue in full force and effect. As used in these Terms, “including” means “including, without limitation,”. The section headings these Terms and are for reference purposes only and will not affect the meaning or interpretation of these Terms.



Questions or comments about these Terms may be directed to Townsquared at support@townsqd.com.



Privacy Policy

This Privacy Policy explains how information about you is collected, used and disclosed by Townsquared, Inc. (“Townsquared”, “we” or “us”). This Privacy Policy applies to information we collect when you use our website and other online products and services (collectively, our “Services”), when you communicate with us on third-party sites where we have an official presence or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. In some cases, we may provide you with additional notice, such as by adding a statement to our homepage or sending you an email notification. We encourage you to review this Privacy Policy whenever you access or use our Services to stay informed about our information practices and the ways you can help protect your privacy.


Information You Provide to Us

We collect information you provide directly to us when using our Services. For example, we collect information when you create an account, participate in any interactive features of our Services, fill out a form, communicate with us via third-party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, demographic information and job title, information about your company, payment card information, and any other information you choose to provide.

Information We Collect Automatically When You Use Our Services

When you access or use our Services, we may automatically collect information about you, including the following:

Log Information: We may log information about your use of our Services, such as your IP address, the type of browser you use, the address of the referring website and your activity with our Services.

Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and network information.

Information Collected by Cookies and Other Tracking Technologies: We may use various technologies to collect information, and this may include sending cookies to your device. Cookies are small data files stored in device memory that helps us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. We also may collect information using web beacons (also known as “gifs”, “pixel tags” and “tracking pixels”). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see “Your Choices,” below.

Information We Collect From Other Sources: We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information from third-party sources, such as companies that refer you to our Services, verification services and publicly available sources.


We use information about you for various purposes, including to do the following:

  • Provide, maintain and improve our Services;
  • Provide and deliver the information and services you request, process transactions and send you related information, such as confirmations;
  • Verify the accuracy of information you have provided about your business;
  • Facilitate communications and connections among users of our Services;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards, and events offered by Townsquared and others, and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Personalize and improve our Services and provide content or features that match user profiles or interests;
  • Process and deliver contest entries and rewards;
  • Link or combine with other information we get from third parties to help us understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

Townsquared is based in the United States, and the information we collect is governed by U.S. law. By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the United States and other countries.


We may share personal information as follows or as otherwise described in this Privacy Policy:

  • With third party vendors, consultants and other service providers who need access to your information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of TownSquared and others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
  • With your consent, including if we notify you through our Services that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.


We may allow third parties to serve advertisements on our behalf and provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of our Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Townsquared and third parties to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and better understand your online activity. For more information or to opt out of having your information used for interest-based advertising purposes, please visit www.aboutads.info/choices and www.networkadvertising.org/managing/opt_out.asp.


Townsquared takes reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.


Account Information

You may update, correct or delete information about you at any time by logging into your online account or by emailing us at support@townsqd.com. If you wish to deactivate your account, please change the settings of your online account or email us at support@townsqd.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information for a certain period.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies will not necessarily affect third party flash cookies used in connection with our Services. To delete or disable flash cookies please visit www.adobe.com/products/flashplayer/security for more information. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional communications from Townsquared by following the instructions in those communications or by adjusting the email notifications section of your profile settings. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.


If you have any questions about this Privacy Policy, please contact us at support@townsqd.com.